Work

The findings.

Every project ends with the same thing: the one overlooked detail that was holding the operation back — and the system that fixed it. A few, lightly disguised.

a few, lightly disguised ✓

Trusted by the teams behind
Boqueria
José Andrés Group
Corner Table Restaurants
Casa Nela
Rosemary's
Dakar NOLA
The Smith
Honey Brains
Gracious Hospitality Management
James Beard Foundation
Payroll records and process notes
the cause ←
Remediation
Case 01 · process remediation

The payroll problem that wasn't a payroll problem.

The team patched the same payroll errors every cycle. Zooming out, the cause wasn't payroll at all — it sat upstream in how hours were captured. We fixed the cause instead of the symptom, and the errors stopped recurring.

THE FINDING3,500 management hours saved a year, and $100K back into the business.
DiscoveryProcess remediationPayroll
By the numbers

What "making sense" tends to look like.

$500K
in savings uncovered in system-configuration errors — quietly overcharging for years.
−30%
department overhead after automating manual workflows — leaner teams, more output.
1
overlooked detail behind most of it.
The chit rail
15 systems?!
Systems
Case 02 · multi-unit group

35 locations, 15 systems, zero agreement.

Each location had quietly invented its own way of doing everything. Nothing talked to anything. We mapped it, kept what worked, and built one shared spine the whole group actually uses.

THE FINDINGThe data lived in 15 systems, trusted in none.
SystemsRolloutTraining
An operator using a platform on the floor
build ≠ floor
Platform
Case 03 · operator-facing platform

A roadmap that didn't match the rush.

A strong product team was shipping features operators weren't adopting. We worked between the build and the floor — bringing real operational constraints into the roadmap so the product matched how service actually runs.

THE FINDINGTheir top-billed feature was used by just 9% of the operators it shipped to.
Platform translationOperator research

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